Refund policy

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Thank you for shopping at {{ shop_name }}. We want you to love your gear. If something isn't right, here's how we handle refunds, returns, and exchanges.

Custom, Print-on-Demand Products

Most items in our store are printed or embroidered to order specifically for you. Because of this, we're unable to accept returns or exchanges for reasons such as incorrect size selection, change of mind, or simple buyer's remorse. Please review size charts and product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, we will gladly provide a replacement or full refund. Please contact us within 30 days of delivery at the email address below, and include:

Your order number
A photo of the damaged, defective, or incorrect item
A brief description of the issue

We'll review your request and get back to you within 2 business days with next steps.

Lost or Undelivered Packages

If tracking shows your order as delivered but you haven't received it, please check with neighbors and your local post office first, as packages are sometimes marked delivered a day or two early. If it still hasn't turned up after a few days, contact us and we'll help you file a claim or arrange a replacement.

Refund Processing

Approved refunds are issued to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Order Cancellations

Because most items go into production shortly after your order is placed, we can only cancel or modify orders within a short window after purchase. Contact us as soon as possible if you need to make a change.